Remote Bilingual Intake Specialist – Immigration Growth

Superstaff; Bogotá; Remote; COP 35,545,000 - 42,575,000; Full time

Benefits offered by this job

Remote work

Indefinite term contract

Growth opportunities with US firm

Full Colombian legal benefits

Job summary

Superstaff in Bogotá is seeking an energetic bilingual professional to qualify leads, schedule consultations, and guide prospects through a smooth intake process.

As the first point of contact for potential clients, you will screen leads, coordinate with the sales team, and help move prospects toward consultations, referrals, or free resources, all while ensuring an excellent client experience.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Prior customer service experience required.
• Sales background; energetic and professional.
• Experience with a CRM for data tracking and reporting.
• Bachelor’s degree or equivalent; degree is a plus but not required.
• Knowledge of the legal industry is a plus.
• Real-life experience overcoming obstacles is a plus.

Responsibilities

• Talk to leads and identify whether qualified by asking questions to identify the ideal client and issues.
• Screen out unqualified leads using the same questions.
• Schedule qualified leads for initial consultations (sales calls).
• Initiate the pre-engagement glidepath for prospects scheduled for an initial consultation.
• Ensure every contact leaves better off, via consultation, referral, or resources.
• Prepare the salesperson with information for successful consultations.
• Prepare engagement agreements and follow up to secure signatures and payments.
• Maintain contact with leads not scheduling or not showing up to keep doors open.
• Update databases, reports, and spreadsheets to track key metrics.

Skills

Bilingual Spanish/English

Customer service experience

Sales background

CRM experience

Education

Bachelor’s degree or equivalent

Tools

CRM

Job description

Superstaff in Bogotá is seeking an energetic bilingual professional to qualify leads, schedule consultations, and guide prospects through a smooth intake process.

As the first point of contact for potential clients, you will screen leads, coordinate with the sales team, and help move prospects toward consultations, referrals, or free resources, all while ensuring an excellent client experience.