Specialist, Customer Acquisition - Bilingual

Convergys; Bogotá; Presencial; COP 72.920.844 - 109.381.266; Jornada completa

Descripción de la vacante

A global customer engagement company seeks a Specialist in Customer Acquisition - Bilingual to handle customer interactions primarily through phone and email. This role requires a minimum of 6 months in B2B Sales or 1 year in B2C Sales, with a focus on developing customer relationships and improving satisfaction. Candidates must demonstrate English proficiency at level B2 and experience with Salesforce or similar CRM tools. Position is full-time, based in Bogotá.

Formación

• 6+ months of B2B Sales experience or 1+ years in B2C Sales.
• Minimum English Level B2 required.
• Experience or willingness to work from home.

Responsabilidades

• Demonstrate the value of products or services to customers.
• Manage a high volume of customer contacts through phone and email.
• Maintain the customer management system (CRM) for data capturing.

Conocimientos

B2B Sales experience

Cold Calling

Salesforce.com experience

Problem-solving skills

MS Office programs proficiency

Herramientas

Salesforce.com

Descripción del empleo

Specialist, Customer Acquisition - Bilingual page is loaded## Specialist, Customer Acquisition - Bilinguallocations: COL Bogota - Cra. 15 #77-50time type: Full timeposted on: Posted Yesterdayjob requisition id: R1721774Job Title:Specialist, Customer Acquisition - BilingualJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.**You Will:*** Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales Manager**You Have:*** **6+ Months of experience working in B2B Sales (Business to Business) or 1+ Years in sales B2C (Business to Customer)*** **English Level B2 minimum*** **Experience with Cold Calling*** **Experience working with Salesforce.com or similar CRM*** Prior success in achievement of personal and team sales quota/goals* Experience in high-volume calling* Experience learning new technology and data* Problem solving skills* Excellent knowledge of MS Office programs* Experience or willingness to work from homeLocation:COL Bogota - Cra. 15 #77-50Language Requirements:English (Required), Spanish (Required)Time Type:Full time2026-05-18# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.