Bilingual Customer Acquisition Lead

cnx; Soacha ciudad; Presencial; COP 39.060.000 - 78.120.000; Jornada completa

Descripción de la vacante

cnx in Bogota, Colombia is seeking a bilingual Specialist, Customer Acquisition to lead our B2B sales team. You will drive targets, forecast sales, and ensure CRM accuracy while coaching the team to outperform.

Fluent in English and Spanish is required. The role demands strategic thinking, customer focus, and the ability to build strong client relationships as you scale revenue and optimize performance.

Formación

• 1+ year proven work experience in customer service sales role OR 6+ months in B2B sales experience
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

Responsabilidades

• Lead the team to achieve business targets and meet performance targets weekly, monthly, and quarterly.
• Provide accurate ongoing sales forecasting and keep CRM data up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor call time and productivity; conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

Conocimientos

B2B sales

Sales leadership

Coaching & mentoring

CRM proficiency

Forecasting & analytics

Strategic planning

Change management

Revenue growth

Team development

Herramientas

Salesforce

Descripción del empleo

cnx in Bogota, Colombia is seeking a bilingual Specialist, Customer Acquisition to lead our B2B sales team. You will drive targets, forecast sales, and ensure CRM accuracy while coaching the team to outperform.

Fluent in English and Spanish is required. The role demands strategic thinking, customer focus, and the ability to build strong client relationships as you scale revenue and optimize performance.