Bilingual Customer Expert English C1 Bogota On site

TP; Bogotá; Presencial; COP 77.188.000 - 96.486.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Long-term contract

Descripción de la vacante

TP in Bogotá is seeking a skilled Customer Service Expert focused on delivering exceptional technical support for gaming platform users. You will handle inquiries, troubleshoot issues, and guide customers through solutions with empathy and clear communication.

You will answer inbound calls from the U.S., manage chats, search client tools for resolutions, and stay updated on product features. Strong English (C1) and a customer-first attitude are essential for success.

Formación

• C1 English is required.
• Strong active listening and empathy.
• Proven problem-solving and troubleshooting skills.

Responsabilidades

• Provide customer service to platform users and assist with account inquiries.
• Answer inbound calls from the U.S.
• Oversee chats to resolve technical problems proposed by clients.
• Search client tools to find solutions.
• Demonstrate soft skills and adapt communication style to the client.
• Maintain high level of English for client communication.
• Offer clear, accurate technical support and guide users through troubleshooting steps.
• Stay updated with services and product features.

Conocimientos

C1 English

Active listening

Empathy

Problem solving

Technical support

Customer service

Communication

Descripción del empleo

You're the player we're missing on this TOP Team! We are seeking a highly skilled Customer Service Expert focused on providing exceptional technical support. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is ideal for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If you're a problem‑solver with a commitment to providing excellent service, we'd love to hear from you

What you'll be doing:

• Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts.
• Answer incoming phone calls (Inbound) from customers in the U.S.
• The advisors oversee receiving chats to solve technical problems that clients propose.
• Search the tools provided by the client for the solution to the problem.
• Show soft skills to guide clients and adapt to clients' communication style with the right words.
• High level of English required for communication with the client.
• Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems.
• Demonstrate a deep understanding of services and products, staying up to date with new features and updates.

The TOP Team is looking for someone who:

• C1 English level.
• Enjoys helping others and solving situations with a positive attitude.
• Proactive, responsible, empathic, and a good listener.

Let's talk about benefits:

• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Life insurance coverage.

Conditions:

• English C1
• 40 hours per week
• Training schedule: Monday to Friday 10:00 - 19:00 (Sunday Off)
• Operations schedules: 10:00 - 19:00 (Weekends OFF)
• Training salary: $ 2,133.334
• Operations salary: $ 2,666.666
• Work on site Connecta Av Calle 26 # 92-32

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!