Bilingual Customer Expert English C1 Bogota On site

Teleperformance Colombia; Bogotá; On-site; COP 24,000 - 30,000; Full time

Benefits offered by this job

Long-term contract

Employee fund

Volunteer programs

Career plan

Job summary

Teleperformance Colombia is seeking a highly skilled Customer Service Expert focused on providing exceptional technical support for our gaming platform. The role requires empathy, active listening, and strong English (C1) to assist U.S. customers.

You will handle inbound calls, chats, and email inquiries, guide users through troubleshooting steps, and stay updated on product features. On-site position in Bogotá with long-term prospects.

Qualifications

• Excellent active listening and empathy to understand customer issues.
• Strong English communication at C1 level for client interactions (US market).
• Ability to troubleshoot technical problems and guide users to resolution.

Responsibilities

• Provide top-notch customer service for platform users and assist with account inquiries.
• Answer incoming calls from customers in the US (inbound).
• Manage chats and emails to resolve technical problems proposed by clients.
• Search client tools to find solutions and guide clients through troubleshooting steps.
• Demonstrate soft skills to adapt communication style and guide clients effectively.
• Maintain up-to-date knowledge of services and products and new features.
• Show proactive, responsible, empathic listening and positive attitude.
• Contribute to a great customer experience and resolve cases efficiently.

Skills

Active listening

Empathy

Technical support

Customer service

Job description

Youre the player were missing on this TOP Team! We are seeking a highly skilled Customer Service Expert focused on providing exceptional technical support. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is ideal for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If youre a problem-solver with a commitment to providing excellent service, wed love to hear from you.

What you'll be doing:

• Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts.
• Answer incoming phone calls (Inbound) from customers in the U.S.
• The advisors oversee receiving chats to solve technical problems that clients propose.
• Search the tools provided by the client for the solution to the problem.
• Show soft skills to guide clients and adapt to clients communication style with the right words.
• High level of English required for communication with the client.
• Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems.
• Demonstrate a deep understanding of services and products, staying up to date with new features and updates.

The TOP Team is looking for someone who:

• C1 English level.
• Enjoys helping others and solving situations with a positive attitude.
• Proactive, responsible, empathic, and a good listener.

Lets talk about benefits:

• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Life insurance coverage.

Conditions: English C1 40 hours per week.

Schedule and salary

• Training schedule: Monday to Friday 10:00 - 19:00 (Sunday Off)
• Operations schedules: 10:00 - 19:00 (Weekends OFF)
• Training salary: $ 2,133.334
• Operations salary: $ 2,666.666

Work on site Connecta Av Calle 26 92-32

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. Make a difference with the TOP Team!