Bilingual Customer Expert English B2 Bogota

Teleperformance Colombia; Bogotá; Vor Ort; COP 31.990.000 - 38.318.000; Vollzeit

Benefits dieser Stelle

Salary bonuses up to 47%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Zusammenfassung

Teleperformance Colombia in Bogota is seeking a Bilingual Customer Expert to support customers by answering inquiries, offering clear and friendly guidance, and delivering effective solutions across different service scenarios. You will focus on understanding customer needs and ensuring a smooth, positive experience in every interaction.

The role requires a customer-focused mindset, strong English (B2), and a collaborative attitude.

Qualifikationen

• Customer-focused professional.
• Solution-driven thinker aiming to resolve situations efficiently and accurately.
• Clear communicator who can explain information in a simple, friendly way.
• Proactive problem solver who stays calm in different customer scenarios.
• Responsible and detail-oriented, handling information with care and discretion.
• Bilingual communicator with intermediate to advanced English (B2).
• Team player with accountability.

Aufgaben

• Respond to customer inquiries and provide clear, friendly guidance.
• Deliver effective solutions across various service scenarios.
• Understand customer needs and ensure a positive experience in every interaction.
• Handle information responsibly and maintain confidentiality.

Kenntnisse

Bilingual English (B2)

Customer-focused

Solution-driven

Clear communication

Proactive problem solving

Detail-oriented

Team player

Jobbeschreibung

Youre the player were missing on this TOP Team! Were looking for a Bilingual Customer Expert to join our team in Bogota. In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2 Level), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Benefits:

• Salary COP $2315.000/ Mo.
• Work schedules of 42 hours per week* (TRN Schedules Monday to Friday 6 AM to 3 PM & OPS Schedules 8 AM 17 PM / 12 PM 21 PM / 2 Days OFF)
• Performance-based bonuses* to reward your results and commitment. (Up to 47 %)
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!