Bilingual Chat Support Expert - PlayStation, Bogotá | 15%

TP; Bogotá; On-site; COP 22,320,000 - 39,060,000; Full time

Benefits offered by this job

Performance-based bonus 15%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

TP in Bogotá is seeking a Bilingual Customer Expert to join our chat support team. You will engage with PlayStation players from multiple countries through live chat to resolve questions, clarify policies, process changes, or cancellations with professionalism and care.

The ideal candidate is customer-focused, a clear communicator, and a proactive problem solver with advanced English skills (C1). You will work as part of a diverse, global team and help deliver an outstanding gaming experience.

Qualifications

• Customer-focused professional with a genuine desire to help others.
• Solution-driven thinker aiming to resolve situations efficiently and accurately.
• Clear communicator who explains information simply, kindly and confidently.
• Proactive problem solver who stays calm and focused in varied customer scenarios.
• Responsible, detail-oriented, handling information with care and discretion.
• Bilingual communicator with advanced English (C1) ready to grow in a global environment.

Responsibilities

• Chat support for PlayStation players across countries to resolve questions and clarify policies.
• Process changes, cancellations, or product/service issues with professionalism to ensure a great customer experience.

Skills

Customer-focused

Solution-driven

Clear communication

Proactive problem solving

Detail oriented

English (C1) proficiency

Team player

Job description

TP in Bogotá is seeking a Bilingual Customer Expert to join our chat support team. You will engage with PlayStation players from multiple countries through live chat to resolve questions, clarify policies, process changes, or cancellations with professionalism and care.

The ideal candidate is customer-focused, a clear communicator, and a proactive problem solver with advanced English skills (C1). You will work as part of a diverse, global team and help deliver an outstanding gaming experience.