Bilingual Customer Support Specialist (Remote)

Priority Dispatch Corp.; Colombia; A distancia; COP 24.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Remote Work Environment

Paid Time Off

Company-Paid Holidays

Professional Development

Descripción de la vacante

The Credit Pros in Colombia is seeking a bilingual Customer Service Representative to support clients by phone, email, and chat, resolving account questions, billing inquiries, and platform issues with patience and clarity. You are customer-focused, detail-oriented, and able to multitask in a fast-paced remote environment.

Prior call-center experience and familiarity with CRM tools are a plus, and you will help improve the client experience daily.

Formación

• Fluency in at least two languages and ability to communicate clearly in each.
• Experience in customer service or call center environments.
• Strong verbal and written communication skills.
• Detail-oriented with ability to multitask.

Responsabilidades

• Respond to client inquiries via phone, email, and chat.
• Provide timely assistance with account questions and billing inquiries.
• Troubleshoot issues and escalate when needed.
• Document interactions and maintain records.
• Collaborate with teams to resolve client needs.
• Meet performance metrics for quality and productivity.
• Maintain professionalism and empathy in client conversations.

Conocimientos

Bilingual

Customer service

CRM tools

Multitasking

Herramientas

Salesforce

Zoho

Hodu

Descripción del empleo

The Credit Pros in Colombia is seeking a bilingual Customer Service Representative to support clients by phone, email, and chat, resolving account questions, billing inquiries, and platform issues with patience and clarity. You are customer-focused, detail-oriented, and able to multitask in a fast-paced remote environment.

Prior call-center experience and familiarity with CRM tools are a plus, and you will help improve the client experience daily.