Bilingual Customer Experience Specialist (Inbound/Outbound)

TaskUs; Sur; Presencial; COP 20.088.000 - 33.480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medicine

Dental plan

Life insurance

Wellness programs

People First culture

2 days off

Birthday leave

Competitive salary + bonuses

Growth opportunities

Door to door transportation

Descripción de la vacante

TaskUs is hiring a bilingual Customer Service Representative in Colombia to provide high-quality support across phone, email, chat, and in-person channels. You will resolve inquiries, update customer records, and collaborate with internal teams to ensure a seamless experience.

The role requires advanced English and full-time availability (48 hours/week) in Cali, Palmira, Yumbo or Jamundí. We offer a competitive salary with bonuses, comprehensive benefits, and opportunities for growth within

Formación

• Advanced English level with strong verbal and written communication.

Responsabilidades

• Receive inbound and/or place outbound calls.
• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Document customer interactions and update systems with accurate notes and follow-up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams when needed.

Conocimientos

Advanced English

Descripción del empleo

TaskUs is hiring a bilingual Customer Service Representative in Colombia to provide high-quality support across phone, email, chat, and in-person channels. You will resolve inquiries, update customer records, and collaborate with internal teams to ensure a seamless experience.

The role requires advanced English and full-time availability (48 hours/week) in Cali, Palmira, Yumbo or Jamundí. We offer a competitive salary with bonuses, comprehensive benefits, and opportunities for growth within