Customer Experience Specialist I

Sutherland Global; Perímetro Urbano Barranquilla; Presencial; COP 26.784.000 - 46.872.000; Jornada completa

Descripción de la vacante

Sutherland Global in Barranquilla, Colombia seeks a Customer Service Representative with strong English to deliver friendly, efficient support to customers via phone, chat, or email. You will own customer issues through to resolution, document interactions accurately, and protect sensitive information with confidentiality.

Required: B2+ English, high school diploma, ability to multitask across multiple systems, and a customer-focused mindset with attention to data accuracy.

Formación

• B2+ English communication skills (minimum).
• High school diploma or equivalent.
• Ability to multitask and navigate multiple systems efficiently.
• Customer-focused mindset with strong problem-solving abilities.
• Attention to detail and accuracy in data handling.
• Basic computer skills (CRM tools, email, spreadsheets).

Responsabilidades

• Support customers via phone, chat, or email, meeting performance goals.
• Own customer issues through to resolution, escalating when needed.
• Document interactions accurately and keep customer information updated.
• Handle sensitive information with confidentiality and care.

Descripción del empleo

Sutherland Global in Barranquilla, Colombia seeks a Customer Service Representative with strong English to deliver friendly, efficient support to customers via phone, chat, or email. You will own customer issues through to resolution, document interactions accurately, and protect sensitive information with confidentiality.

Required: B2+ English, high school diploma, ability to multitask across multiple systems, and a customer-focused mindset with attention to data accuracy.