Bilingual Customer Support Specialist — Hybrid, Growth

Ricoh Colombia S.A.; Bogotá; Hybrid; COP 24,983,000 - 29,924,000; Full time

Benefits offered by this job

Indefinite-term contract

Fully paid training

Hybrid work model

Career growth opportunities

Multicultural environment

Job summary

Ricoh Colombia S.A. is hiring for a bilingual Customer Service Support role in Bogotá with a hybrid work model, serving corporate customers in the United States and Canada.

You will be the first point of contact, handling requests and incidents efficiently while upholding service standards. Requirements include a high school diploma, English B2+, at least one year in customer service, strong communication, teamwork, and willingness to work shift hours and holidays.

Qualifications

• High school diploma (required).
• English proficiency at B2 level or higher (mandatory).
• Minimum 1 year of experience in customer service, call center, support, or user assistance roles.
• Excellent verbal and written communication skills.
• Strong customer service mindset, teamwork, and problem-solving abilities.
• Availability to work operational schedules and holidays.

Responsibilities

• Answer calls from corporate customers in English.
• Register and manage service requests.
• Follow up on customer cases through completion.
• Process supply orders and operational requests.
• Coordinate equipment repairs for customers with and without service contracts.
• Handle complaints, incidents, and customer concerns.
• Escalate critical cases according to established procedures.
• Contact customers to validate and close requests.
• Support customer satisfaction surveys and continuous improvement initiatives.
• Ensure high levels of service quality and customer satisfaction.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Problem solving

Education

High school diploma

Job description

Ricoh Colombia S.A. is hiring for a bilingual Customer Service Support role in Bogotá with a hybrid work model, serving corporate customers in the United States and Canada.

You will be the first point of contact, handling requests and incidents efficiently while upholding service standards. Requirements include a high school diploma, English B2+, at least one year in customer service, strong communication, teamwork, and willingness to work shift hours and holidays.