Bilingual Customer Care Specialist - Remote

Iron Mountain Incorporated; Bogotá; Hybrid; COP 18,000,000 - 28,000,000; Full time

Benefits offered by this job

Hybrid work model

Remote/Office equipment provided

Health and retirement plans

Career development

Job summary

Iron Mountain Incorporated in Bogotá seeks a empathetic, bilingual Customer Service Agent to join our Customer Care team. You will manage customer cases across Salesforce Service Cloud and other service platforms while supporting account continuity and self-service adoption.

The role requires 1+ year in customer service, advanced English (C1), and a high school diploma. We offer a hybrid work model, remote/work equipment, and comprehensive benefits for growth.

Qualifications

• 1+ year of experience in Customer Service, Customer Care, or Call Center environments.
• Advanced English proficiency in speaking, reading, and writing (C1).
• High school diploma or equivalent academic qualification.
• Strong analytical skills and proficiency in Microsoft Office tools.

Responsibilities

• Manage customer cases across Salesforce Service Cloud and designated service platforms.
• Support account continuity: handle account closure cases, claims, and escalated issues with urgency.
• Enable customer self-service: coach clients remotely on digital tools to streamline processes.
• Drive cross-functional collaboration with operations and business teams to ensure seamless service delivery.

Skills

Advanced English

Customer Service

Microsoft Office

Written Communication

Education

High School Diploma

Tools

Salesforce Service Cloud

Job description

Iron Mountain Incorporated in Bogotá seeks a empathetic, bilingual Customer Service Agent to join our Customer Care team. You will manage customer cases across Salesforce Service Cloud and other service platforms while supporting account continuity and self-service adoption.

The role requires 1+ year in customer service, advanced English (C1), and a high school diploma. We offer a hybrid work model, remote/work equipment, and comprehensive benefits for growth.