Bilingual Customer Experience Specialist - Hybrid

Iron Mountain; Bogotá ciudad; Hybrid; COP 24,000,000 - 36,000,000; Full time

Benefits offered by this job

Hybrid work model

Equipment provided for remote and on‑c

Comprehensive benefits

Job summary

Iron Mountain, Bogotá, is seeking a bilingual Customer Service Agent to join our Customer Care team. As the first contact for diverse customers, you will own client requests, guide accounts through complex service needs, and turn routine inquiries into exceptional experiences across physical and digital touchpoints.

The role emphasizes collaboration with operations and business teams, requires 1+ year in customer service, advanced English (C1), and strong written communication.

Qualifications

• 1+ year of experience in Customer Service, Call Center, or related roles.
• Advanced English proficiency (C1) in speaking, reading, and writing.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and basic data entry.

Responsibilities

• Manage customer cases across Salesforce Service Cloud and service platforms.
• Support account continuity, handling closure requests, claims, and escalations.
• Coach clients remotely on digital tools to streamline processes.
• Collaborate with operations and business teams to ensure seamless service delivery.

Skills

English (C1)

Customer service

Microsoft Office

High school diploma

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce Service Cloud

Job description

Iron Mountain, Bogotá, is seeking a bilingual Customer Service Agent to join our Customer Care team. As the first contact for diverse customers, you will own client requests, guide accounts through complex service needs, and turn routine inquiries into exceptional experiences across physical and digital touchpoints.

The role emphasizes collaboration with operations and business teams, requires 1+ year in customer service, advanced English (C1), and strong written communication.