Bilingual Customer Expert - English B2 - Bogotá - 2 Days Off - 42 Hours - Bn

Unavailable; Bogotá; In loco; COP 23.510.000 - 28.161.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gaming Arena

Employee fund benefits

Performance-based bonus

Descrizione del lavoro

UNAVAILABLE in Bogota, Connecta Av.26 is seeking a Bilingual Customer Expert to join our team. You will respond to inquiries and provide banking and card support, delivering clear guidance and solutions to customers in a fast-paced environment.

This role features a 42-hour work week with afternoon shifts, a monthly base salary of 2,315,000 COP, and a performance bonus up to 37%. We offer an indefinite contract and a range of benefits including a gaming arena and employee fund.

Competenze

• Customer-focused professional with a service mindset.
• Ability to explain information clearly and confidently.
• Proactive problem solver with calm demeanor across scenarios.

Mansioni

• Provide banking and credit/debit card support by addressing inquiries.
• Offer clear, friendly guidance and effective solutions across service scenarios.
• Understand customer needs and ensure a positive interaction in every contact.

Conoscenze

Customer-focused

Clear communication

Problem solving

Team player

Bilingual English (B2)

Descrizione del lavoro

Resumen

We’relooking for aBilingualCustomerExpertto join our team inBogota, Connecta Av.26.In this role,you’ll provide banking and credit/debit card support by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.You’llfocus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Responsabilidades

Let’sTalk About Benefits:

• Work schedules of 42 hoursper week, designed to support work-life balance. 2 days off. Afternoon Shift.
• Start Date: November 5 .
• Base Salary of 2'315.000/Mo.
• Performance-based bonusesto reward your results andcommitment. (Up to 37%)
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

Requisitos

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focusedondifferent customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency(B2), ready to grow in a global environment.
• A team player with a positive mindset anda strong senseof accountability.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great PlacetoWork® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a moreequitableworld.

Make a difference with the TOP Team!