Bilingual Customer Service Specialist — English & Spanish

Archetype Infrastructure Solutions; Colombia; On-site; COP 27,900,000 - 44,640,000; Full time

Job summary

Archetype Infrastructure Solutions is seeking a friendly, professional bilingual Customer Service Representative fluent in English and Spanish to assist customers through phone, email, and chat channels. You will handle inquiries, process orders, resolve issues, and document interactions in our CRM, maintaining high service standards in a fast-paced environment.

Weekend availability is required or strongly preferred, with shifts including evenings or non-standard hours as needed.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Previous customer service, call center, retail, hospitality, administrative, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and conflict-resolution abilities.

Responsibilities

• Provide professional and courteous customer service in both English and Spanish.
• Respond to customer inquiries by phone, email, chat, or other communication channels.
• Assist customers with orders, accounts, billing questions, service issues, and general requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions, requests, and resolutions in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Follow established customer service policies, procedures, and quality standards.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Listening

Problem solving

Conflict resolution

Time management

Teamwork

Attention to detail

Tools

CRM software

Job description

Archetype Infrastructure Solutions is seeking a friendly, professional bilingual Customer Service Representative fluent in English and Spanish to assist customers through phone, email, and chat channels. You will handle inquiries, process orders, resolve issues, and document interactions in our CRM, maintaining high service standards in a fast-paced environment.

Weekend availability is required or strongly preferred, with shifts including evenings or non-standard hours as needed.