Bilingual Claims Care Advisor (Hybrid)

Gallagher; Medellín; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

Gallagher is seeking a bilingual Customer Care Advisor in Medellín to join our fast-paced claims department and handle inquiries, update claim statuses, and route calls to the appropriate staff without needing a license.

The role emphasizes strong English skills (B2+), quick typing, and at least 1 year in a contact center or customer support, with on-site training and a hybrid work model.

Formación

• Advanced English level (B2+ minimum).
• Strong typing and basic computer knowledge.
• Availability to handle calls and claims-related issues.
• 1 year of experience in contact center or customer support.
• Training delivered on site / Hybrid operations.

Responsabilidades

• Handle claims inquiries and provide updates on claim status.
• Direct calls to Resolution Managers and claims staff.
• Demonstrate outstanding listening, patience and empathy.
• Resolve customer concerns and educate customers on processes.

Conocimientos

Advanced English (B2+)

Typing

Call handling

Customer support

On-site/Hybrid readiness

Herramientas

Basic computer skills

Descripción del empleo

Gallagher is seeking a bilingual Customer Care Advisor in Medellín to join our fast-paced claims department and handle inquiries, update claim statuses, and route calls to the appropriate staff without needing a license.

The role emphasizes strong English skills (B2+), quick typing, and at least 1 year in a contact center or customer support, with on-site training and a hybrid work model.