Bilingual Customer Service Agent – Medellín (English/Spanish)

Vertice Outsourcing SAS; Medellín; On-site; COP 18,000,000 - 24,000,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Benefits

Job summary

Vertice Outsourcing SAS in Medellín, Colombia is seeking bilingual Customer Service Agents to support clients worldwide via inbound phone calls, chat, and email. You will learn new processes, adapt to different customer needs, and maintain accurate records while delivering a positive, solution-oriented customer experience. Fluency in English (C1) and residence in Medellín are required; call-center experience is preferred. Join a dynamic team with opportunities for growth.

Qualifications

• Advanced English (C1) with strong written and verbal communication skills.
• Residence in Medellín, Colombia.
• Experience in customer service, preferably in a call center.

Responsibilities

• Handle incoming phone calls and provide professional, efficient customer service.
• Assist customers through phone calls, chat, and email.
• Answer customer questions, address concerns, and provide effective solutions.
• Adapt communication styles to different customer profiles and service requirements.
• Maintain accurate records of customer interactions and relevant information.
• Learn and follow new processes, procedures, and guidelines.
• Adapt to different tasks and responsibilities as business needs evolve.

Skills

English (C1)

Customer service

Communication skills

Active listening

Adaptability

Job description

Vertice Outsourcing SAS in Medellín, Colombia is seeking bilingual Customer Service Agents to support clients worldwide via inbound phone calls, chat, and email. You will learn new processes, adapt to different customer needs, and maintain accurate records while delivering a positive, solution-oriented customer experience. Fluency in English (C1) and residence in Medellín are required; call-center experience is preferred. Join a dynamic team with opportunities for growth.