Bilingual Claims & Customer Care Advisor

Gallagher; Colombia; On-site; COP 54,900,812 - 91,501,354; Full time

Job summary

A global insurance firm in Colombia is seeking a Bilingual Customer Care Advisor to join its fast-paced claims department. In this role, you'll handle claims inquiries, resolve customer concerns, and provide updates on claim statuses. The ideal candidate will have advanced English skills, strong typing abilities, and at least one year of experience in customer support. Join a collaborative environment that values growth and customer service excellence, and take your career to the next level with this exciting opportunity.

Qualifications

• Advanced English level (Advanced B2 minimum required).
• Strong typing skills and basic computer knowledge.
• 1 year of previous experience in contact center or customer support roles.

Responsibilities

• Demonstrate outstanding listening skills while promoting the company's integrity.
• Handle incoming inquiries about claims information.
• Forward calls to Resolution Managers and claims staff as needed.
• Research and educate customers to defuse situations.

Skills

Customer service

Listening skills

Problem-solving

Communication

Typing skills

Computer knowledge

Job description

A global insurance firm in Colombia is seeking a Bilingual Customer Care Advisor to join its fast-paced claims department. In this role, you'll handle claims inquiries, resolve customer concerns, and provide updates on claim statuses. The ideal candidate will have advanced English skills, strong typing abilities, and at least one year of experience in customer support. Join a collaborative environment that values growth and customer service excellence, and take your career to the next level with this exciting opportunity.