Bilingual Senior Claims Specialist

Gallagher; Bogotá; Sur place; Confidencial; Plein temps

Résumé du poste

Gallagher GCoE LatAm is seeking a diligent Claims Adjuster to lead and process insurance claims, ensuring timely, fair settlements and excellent customer service. You will coordinate with repair shops, review medical bills, and detect potential fraud while maintaining detailed documentation of every step in the claims process.

The role offers growth in a dynamic LatAm Center of Excellence environment and requires a strong mix of analytical skills, communication, and independent work ethic.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field preferred.
• 3-5 years of experience in insurance, with exposure to claims handling preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and social skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and claims management software.

Responsabilités

• Receive and review the initial claim report from the policyholder or claimant.
• Verify the policyholder's coverage, including limits, deductibles, and exclusions.
• Gather preliminary information about the incident, such as the date, time, location, and parties involved.
• Scene analysis or site visit to gather evidence and document conditions.
• Interview policyholders, other drivers, passengers, and witnesses.
• Obtain and review police or accident reports for additional information.
• Coordinate with third parties, such as repair shops or medical providers.
• Inspect damaged vehicles and estimate repair costs.
• Determine repairability or total loss of the vehicle.
• Analyze evidence to determine fault and apply relevant laws.
• Coordinate with repair shops to finalize estimates and authorize repairs.
• Negotiate settlements and issue payments for repairs or medical bills.

Connaissances

Strong analytical and problem-solving

Excellent communication

Independent and team player

Formation

Bachelor’s degree in Business, Finance, or related field

Outils

Microsoft Office Suite

Claims management software

Description du poste

Gallagher GCoE LatAm is seeking a diligent Claims Adjuster to lead and process insurance claims, ensuring timely, fair settlements and excellent customer service. You will coordinate with repair shops, review medical bills, and detect potential fraud while maintaining detailed documentation of every step in the claims process.

The role offers growth in a dynamic LatAm Center of Excellence environment and requires a strong mix of analytical skills, communication, and independent work ethic.