Customer Service Representative

Gallagher; Colombia; Presencial; COP 54.900.812 - 91.501.354; Jornada completa

Descripción de la vacante

A global insurance firm in Colombia is seeking a Bilingual Customer Care Advisor to join its fast-paced claims department. In this role, you'll handle claims inquiries, resolve customer concerns, and provide updates on claim statuses. The ideal candidate will have advanced English skills, strong typing abilities, and at least one year of experience in customer support. Join a collaborative environment that values growth and customer service excellence, and take your career to the next level with this exciting opportunity.

Formación

• Advanced English level (Advanced B2 minimum required).
• Strong typing skills and basic computer knowledge.
• 1 year of previous experience in contact center or customer support roles.

Responsabilidades

• Demonstrate outstanding listening skills while promoting the company's integrity.
• Handle incoming inquiries about claims information.
• Forward calls to Resolution Managers and claims staff as needed.
• Research and educate customers to defuse situations.

Conocimientos

Customer service

Listening skills

Problem-solving

Communication

Typing skills

Computer knowledge

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

About Gallagher GCoE LatAm: Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people. What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow. Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas. At GCoE LatAm, you’ll find more than a place to work. You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family. Explore this opportunity on Gallagher and take the next step in your career with us!

How You’ll Make An Impact

• Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
• Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
• Forward calls as needed to Resolution Managers and claims staff.
• Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.

About You

• Advanced English level (Advanced B2 minimum required).
• Strong typing skills and basic computer knowledge.
• Availability to handle calls and work on claims-related issues.
• 1 year of previous experience in contact center or customer support roles.