Remote Customer Support Specialist (English)

SupportYourApp; Córdoba; A distancia; COP 48.597.000 - 74.516.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule variety

Remote-friendly

USD compensation

Referral bonuses

No time-tracking

Descripción de la vacante

SupportYourApp is seeking a Customer Support Consultant in a fully remote role based in Colombia. You will deliver exceptional support across chat, phone, and email, building lasting relationships while staying current with client solutions and best practices.

Ideal candidates have 1+ year in customer support, strong English (C1), solid troubleshooting skills, and a proactive, detail-oriented team player attitude. The role offers USD compensation and an international, inclusive environment.

Formación

• Fluent English (C1) in speaking and writing.
• Minimum 1 year in a customer support role.
• Strong troubleshooting skills and problem-solving.
• Analytical mindset with information interpretation.
• Detail-oriented and proactive team player.

Responsabilidades

• Provide outstanding support via chat, phone, and email.
• Build and sustain strong customer relationships.
• Stay up-to-date with client solutions and tools.
• Handle sensitive data with care and security.
• Collaborate with developers and cross-functional teams.

Conocimientos

Excellent English (C1)

Customer support experience

Troubleshooting

Analytical mindset

Attention to detail

Team player

Herramientas

Freshdesk

Google Workspace

Descripción del empleo

SupportYourApp is seeking a Customer Support Consultant in a fully remote role based in Colombia. You will deliver exceptional support across chat, phone, and email, building lasting relationships while staying current with client solutions and best practices.

Ideal candidates have 1+ year in customer support, strong English (C1), solid troubleshooting skills, and a proactive, detail-oriented team player attitude. The role offers USD compensation and an international, inclusive environment.