Customer Expert Bilingual C1 – Chat Support

Tp; Bogotá; On-site; COP 22,320,000 - 39,060,000; Full time

Benefits offered by this job

Performance-based bonus 15%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

TP in Bogotá is seeking a Bilingual Customer Expert to join our chat support team. You will engage with PlayStation players from multiple countries through live chat to resolve questions, clarify policies, process changes, or cancellations with professionalism and care.

The ideal candidate is customer-focused, a clear communicator, and a proactive problem solver with advanced English skills (C1). You will work as part of a diverse, global team and help deliver an outstanding gaming experience.

Qualifications

• Customer-focused professional with a genuine desire to help others.
• Solution-driven thinker aiming to resolve situations efficiently and accurately.
• Clear communicator who explains information simply, kindly and confidently.
• Proactive problem solver who stays calm and focused in varied customer scenarios.
• Responsible, detail-oriented, handling information with care and discretion.
• Bilingual communicator with advanced English (C1) ready to grow in a global environment.

Responsibilities

• Chat support for PlayStation players across countries to resolve questions and clarify policies.
• Process changes, cancellations, or product/service issues with professionalism to ensure a great customer experience.

Skills

Customer-focused

Solution-driven

Clear communication

Proactive problem solving

Detail oriented

English (C1) proficiency

Team player

Job description

We’re looking for a Bilingual Customer Expert to join our team in Bogotá for a chat support role. In this role the CSR will have the opportunity to support a global leader in the entertainment and gaming industry providing attention to Sony PlayStation players from different countries through chat interactions to solve doubts, make clarifications, modifications or cancellations of any products or service. The representative will aim to help players with their problems in a professional manner guaranteeing great customer experience.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency (C1), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Let’s Talk About Benefits:

• Work schedules of 40 hours per week designed to support work-life balance
• Performance-based bonuses to reward your results and commitment: 15%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.