B2B Sales Quality Analyst

Teleperformance; Colombia; Vor Ort; COP 27.900.000 - 50.220.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Medical prepaid plan

Monthly coffee card

Phone financing

Long-term contract

Employee fund

Zusammenfassung

Teleperformance is seeking a B2B Sales Quality Analyst in Colombia to assess commercial interactions, identify quality trends, and deliver actionable feedback to sales teams. The role requires analytical rigor and familiarity with B2B sales processes to improve advertiser experiences.

The ideal candidate has at least 1 year in B2B sales quality assurance, including 6 months in ad sales or digital marketing, and can review interactions with up to 80% English proficiency.

Qualifikationen

• At least 1 year in B2B sales quality assurance, including 6 months in ad sales or digital marketing.
• Able to audit commercial conversations and evaluate compliance with quality standards.
• Provide actionable feedback to commercial teams to improve processes.
• English proficiency up to 80% and strong attention to detail.

Aufgaben

• Assess commercial interactions and identify quality trends.
• Audit interactions and monitor adherence to standards.
• Deliver actionable feedback to sales teams and participate in calibration sessions.
• Help reinforce best practices and improve consultative selling for advertisers.

Kenntnisse

Analytical skills

Communication skills

Quality assurance

B2B sales

Jobbeschreibung

The Hub is looking for a B2B Sales Quality Analyst who can assess commercial interactions, identify quality trends, and provide actionable feedback to sales teams. Your analytical skills and understanding of B2B sales processes will help improve sales interactions, reinforce best practices, and deliver a stronger experience for advertisers.

Who You Are:

You're a quality-driven professional who knows how to identify what makes a sales interaction effective. With at least 1 year of experience in B2B sales quality assurance, including 6 months in ad sales or digital marketing, you understand how to audit commercial conversations, evaluate compliance with quality standards, and identify opportunities to improve the sales process.

You bring strong analytical and communication skills to review interactions, contribute to calibration sessions, and deliver actionable feedback to commercial teams. Your ability to recognize recurring trends and performance gaps helps reinforce best practices, improve consultative selling, and ensure a consistent experience for advertisers.

With up to 80% English proficiency and a keen eye for detail, you're ready to transform quality evaluations into meaningful improvements and help drive better sales outcomes.

Let’s Talk About Benefits:

• Go further with a performance bonus of up to 30%.
• Rest assured, your medical prepaid plan is covered.
• Enjoy a monthly coffee card and satisfy those daily cravings.
• We’ve got you: Access to financing for your brand-new cell phone.
• Benefit from a long-term contract because we want you to level up with us.
• Get access to an employee fund that always supports you, with benefits designed for you.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +400 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!