B2B Sales Development Representative

Concentrix; Bogotá ciudad; Presencial; COP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Concentrix in Colombia is seeking a results-driven Sales Representative to demonstrate the value of our products and services, focusing on selling and renewing contracts. You will engage with customers to articulate benefits and drive revenue.

You will forecast sales, manage a robust pipeline, handle outbound calls and emails, and maintain CRM data accuracy. The role requires strong product knowledge, persistence, and the ability to work remotely with a team led by a Sales Manager.

Formación

• 1+ year of B2B sales experience or 2+ years in B2C sales.
• Experience in B2B prospecting, pipeline management, and sales funnel management.
• Experience with Cold Calling and Salesforce.com or similar CRM.

Responsabilidades

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding to assess client requirements.
• Initiate steps to resolve customer concerns and improve satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new ones.
• Manage high volume of customer contacts via phone and email; outbound focus.
• Conduct proactive prospecting and manage the sales pipeline through each stage of the cycle.
• Collaborate with team and report to Sales Manager to ensure professional customer interactions.
• Maintain CRM to capture all relevant customer data.
• Undertake sales motions including lead qualification, lead conversion, health checks, and contract renewals.

Conocimientos

B2B/B2C Sales

Prospecting

Sales Pipeline

Cold Calling

CRM (Salesforce)

Quota Achievement

High-Volume Calling

MS Office

Remote Work

Herramientas

Salesforce

CRM

Descripción del empleo

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will:

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Conduct proactive prospecting and manage the sales pipeline and funnel, identifying, qualifying, and progressing opportunities through each stage of the sales cycle.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

You Have:

• Certified 1+ Year of experience working in B2B Sales (Business to Business) or 2+ Years in B2C Sales (Business to Customer)
• Experience in B2B prospecting, pipeline management, and sales funnel management.
• Experience with Cold Calling
• Experience working with Salesforce.com or similar CRM
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience or willingness to work from home