Agent DMT Remplazo

Brink's, Incorporated; Bogotá; Presencial; COP 22.320.000 - 30.132.000; Jornada completa

Descripción de la vacante

Brink's Incorporated seeks a DMT Agent to deliver exceptional customer service for Compusafes, Smart Safes, Recyclers and related devices. The role involves monitoring devices, handling calls and emails, and providing rapid incident management with escalation when needed.

You will coordinate with sites and third-party vendors to ensure timely resolution while maintaining service quality in a fast-paced environment.

Formación

• 4+ years of customer service experience.
• Ability to work independently and as part of a team.
• Experience in a corporate environment; financial or similar field is a plus.
• Customer service oriented and results driven.

Responsabilidades

• Provide incident management services with problem assessments.
• Monitor network of devices and respond to calls, emails and cases.
• Dispatch third party vendors and discuss issues with sites.
• Escalate to internal/external partners to ensure timely resolution.

Conocimientos

Customer service

Problem-solving

Communication

Team collaboration

Herramientas

Microsoft Office

Descripción del empleo

The DMT Agent provides exceptional customer service and support for Compusafes, Smart Safes, Recyclers and other devices within the Brinks service offering. The DMT Agent operates in a fast-paced environment, proactively monitoring the network of devices and responding to incoming calls, emails and cases. This position provides incident management services with problem assessments, dispatching third party vendors, discussing issues with the site and providing escalations to internal and external business partners to ensure timely and effective resolution.

• Demonstrated knowledge of customer service activities (+ 4 Years)
• Ability to work independently and as part of a team
• Experience in a corporate environment and financial or similar field is a Plus
• Customer service oriented and results driven
• At least 2+ year of experience using Microsoft Office products, including Word and Excel.