Device Support & Incident Response Specialist

Brink’s Inc; Bogotá ciudad; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

Brink’s Inc is seeking a DMT Agent to provide exceptional customer service and support for its Brinks device solutions, including Compusafes, Smart Safes and Recyclers. The role operates in a fast-paced environment, proactively monitoring devices and handling requests via calls, emails, and cases.

The position focuses on incident management, problem assessment, coordinating third-party vendors, and escalation to internal and external partners to ensure timely and effective resolution.

Responsabilidades

• Monitor network of devices (Compusafes, Smart Safes, Recyclers) and respond to calls, emails and cases.
• Provide incident management services with problem assessments, dispatch third-party vendors, and escalate to internal/external partners to ensure timely resolution.

Descripción del empleo

Brink’s Inc is seeking a DMT Agent to provide exceptional customer service and support for its Brinks device solutions, including Compusafes, Smart Safes and Recyclers. The role operates in a fast-paced environment, proactively monitoring devices and handling requests via calls, emails, and cases.

The position focuses on incident management, problem assessment, coordinating third-party vendors, and escalation to internal and external partners to ensure timely and effective resolution.