Agent DMT Remplazo

Brink's Incorporated.; Bogotá ciudad; Presencial; COP 3.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

Brink's Incorporated in Bogotá, Colombia is seeking a DMT Agent to deliver exceptional customer service and support for Compusafes, Smart Safes, Recyclers and other devices within Brink's service offering. You will monitor the network of devices, respond to calls, emails and cases, and manage incident resolution with internal and external partners.

The role requires 4+ years in customer service, ability to work independently or in a team, and proficiency with Microsoft Word and Excel.

Formación

• Demonstrated knowledge of customer service activities (4+ years).
• Experience working independently and as part of a team.
• Experience in corporate/financial environments is a plus.
• Must be customer-service oriented and results-driven.
• Proficient with Microsoft Word and Excel (2+ years).

Responsabilidades

• Provide exceptional customer service and support across devices.
• Monitor network of devices and proactively respond to calls, emails, and cases.
• Manage incidents, dispatch third-party vendors, and escalate when needed.
• Liaise with site personnel and internal/external partners to ensure timely resolution.

Conocimientos

Customer service

Independent worker

Team player

Communication

Herramientas

Microsoft Office

Descripción del empleo

The DMT Agent provides exceptional customer service and support for Compusafes, Smart Safes, Recyclers and other devices within the Brinks service offering. The DMT Agent operates in a fast-paced environment, proactively monitoring the network of devices and responding to incoming calls, emails and cases. This position provides incident management services with problem assessments, dispatching third party vendors, discussing issues with the site and providing escalations to internal and external business partners to ensure timely and effective resolution.

• Demonstrated knowledge of customer service activities (+ 4 Years)
• Ability to work independently and as part of a team
• Experience in a corporate environment and financial or similar field is a Plus
• Customer service oriented and results driven
• At least 2+ year of experience using Microsoft Office products, including Word and Excel.