DMT Support Specialist: Incident Response & Customer Care

Brink's, Incorporated; Bogotá; Presencial; COP 22.320.000 - 30.132.000; Jornada completa

Descripción de la vacante

Brink's Incorporated seeks a DMT Agent to deliver exceptional customer service for Compusafes, Smart Safes, Recyclers and related devices. The role involves monitoring devices, handling calls and emails, and providing rapid incident management with escalation when needed.

You will coordinate with sites and third-party vendors to ensure timely resolution while maintaining service quality in a fast-paced environment.

Formación

• 4+ years of customer service experience.
• Ability to work independently and as part of a team.
• Experience in a corporate environment; financial or similar field is a plus.
• Customer service oriented and results driven.

Responsabilidades

• Provide incident management services with problem assessments.
• Monitor network of devices and respond to calls, emails and cases.
• Dispatch third party vendors and discuss issues with sites.
• Escalate to internal/external partners to ensure timely resolution.

Conocimientos

Customer service

Problem-solving

Communication

Team collaboration

Herramientas

Microsoft Office

Descripción del empleo

Brink's Incorporated seeks a DMT Agent to deliver exceptional customer service for Compusafes, Smart Safes, Recyclers and related devices. The role involves monitoring devices, handling calls and emails, and providing rapid incident management with escalation when needed.

You will coordinate with sites and third-party vendors to ensure timely resolution while maintaining service quality in a fast-paced environment.