24/7 Technical Support Engineer - Grow with Training

Intraway; Colombia; On-site; COP 39,060,000 - 83,700,000; Full time

Benefits offered by this job

Unlimited responsible time off

Free subscription to training platforms

Free English classes

Extended paternity leave

Baby shower gifts

Referral Program with gift cards

Tech talks and webinars

Job summary

A growing tech company in Colombia is seeking Technical Support Engineers to ensure uninterrupted customer service for their products. The role requires responding to customer needs, diagnosing issues, and interacting with cross-functional teams. Candidates must have at least a High School degree and advanced English skills, with a preference for IT-related university degrees. The company provides a collaborative environment and ongoing learning opportunities, including extensive training and generous leave policies.

Qualifications

• High School degree mandatory, university degree desired (IT related degree preferred).
• Advance level of English required.
• Knowledge of ISO Standards is a plus.
• Experience with databases, particularly Oracle/SQL.

Responsibilities

• Respond to customer needs timely as per SLA.
• Monitor customer services on an on-call shift basis.
• Diagnose and resolve product-related errors.
• Investigate solutions to complex issues.

Skills

Technical troubleshooting

Customer service

Oracle/SQL

ISO Standards Knowledge

English proficiency

Education

High School degree

University degree (IT related)

Job description

A growing tech company in Colombia is seeking Technical Support Engineers to ensure uninterrupted customer service for their products. The role requires responding to customer needs, diagnosing issues, and interacting with cross-functional teams. Candidates must have at least a High School degree and advanced English skills, with a preference for IT-related university degrees. The company provides a collaborative environment and ongoing learning opportunities, including extensive training and generous leave policies.