Global 24/7 Production Support Engineer

1083 Amadeus IT Group Colombia, S.A.S.; Bogotá; Hybrid; COP 89,280,000 - 122,760,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work Bogotá

Online learning

Diversity & inclusion

Job summary

Amadeus IT Group Colombia, S.A.S. is seeking a Front Line Support Engineer to monitor alerts, provide first-line tech support, and drive incident resolution in a hybrid Bogota environment. You will work with engineering teams and use monitoring tools to restore service.

You will follow ITIL practices, handle on-call rotations, and communicate clearly with stakeholders. English proficiency is required, and the role offers professional growth and competitive benefits.

Qualifications

• Engineering diploma or equivalent experience.
• Good understanding of ITIL processes.
• Operational and infrastructure support experience with Linux/Unix.
• Strong communication, analytical, and problem-solving skills.
• Knowledge of servers, data centers, monitoring tools, and networking.
• Basic knowledge of MySQL and Oracle.
• Proficient English communication.
• Willing to work in a 24x7 on-call rotational schedule.

Responsibilities

• Monitor system alerts and provide first-level technical support.
• Analyze incidents and resolve production issues.
• Coordinate escalations with engineering support teams.
• Initiate incident management and triage activities.
• Keep stakeholders informed during production incidents.
• Participate in Change and Problem Management processes.

Skills

ITIL processes

Linux/Unix

Strong communication

Problem solving

Education

Engineering diploma

Tools

Datadog

Zabbix

Splunk

Job description

Amadeus IT Group Colombia, S.A.S. is seeking a Front Line Support Engineer to monitor alerts, provide first-line tech support, and drive incident resolution in a hybrid Bogota environment. You will work with engineering teams and use monitoring tools to restore service.

You will follow ITIL practices, handle on-call rotations, and communicate clearly with stakeholders. English proficiency is required, and the role offers professional growth and competitive benefits.