Technical Support Engineer I — Growth, Training & Benefits

SUTHERLAND GLOBAL SERVICES; Bogotá; On-site; COP 42,000,000 - 54,000,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Shift differentials

Job summary

Sutherland Global Services in Bogotá is seeking a Technical Support Engineer to provide first-level technical support to customers, drivers, administrators, and internal stakeholders. This role requires troubleshooting hardware, software, connectivity, video telematics, and platform-related issues on site.

The ideal candidate will diagnose problems, document interactions, and escalate complex cases while ensuring a high-quality customer experience in a fast-paced environment.

Qualifications

• Experience in Technical Support, Help Desk, Service Desk, or IT Support roles.
• Strong communication and customer service skills.
• Ability to work onsite in Bogotá (Torre Krystal) and manage priorities in a fast-paced environment.

Responsibilities

• Provide first-level technical support to customers, drivers, administrators, and internal stakeholders.
• Troubleshoot hardware, software, connectivity, video telematics, and platform issues.
• Diagnose problems, document interactions, and escalate complex cases while ensuring quality customer experience.

Skills

Advanced English

Excellent communication

Customer empathy

Tools

Zendesk

Jira

Confluence

Salesforce

ServiceNow

Job description

Sutherland Global Services in Bogotá is seeking a Technical Support Engineer to provide first-level technical support to customers, drivers, administrators, and internal stakeholders. This role requires troubleshooting hardware, software, connectivity, video telematics, and platform-related issues on site.

The ideal candidate will diagnose problems, document interactions, and escalate complex cases while ensuring a high-quality customer experience in a fast-paced environment.