Store Manager: Lead Sales, Teams & Brand Experience

PUMA Group; Viña del Mar; On-site; CLP 8,928,000 - 13,392,000; Full time

Job summary

PUMA Group in Viña del Mar seeks an experienced retail store supervisor to drive daily operations, sales, and guest experience while leading a motivated team in alignment with Puma standards.

You will manage staff development, ensure service quality, and monitor KPIs to achieve store goals. The role requires 3–4 years in retail, ERP/MS Office proficiency, and English at least intermediate. This is a full-time on-site position with a global brand infrastructure.

Qualifications

• 3–4 years' experience in retail management.
• Proven ability to hire, train and develop teams.
• Strong customer service, collaborative relationships, problem solving, prioritization, and accountability.
• Proven sales management and KPI measurement.
• Knowledge of sales systems and ERP and MS Office.
• English: intermediate to basic.

Responsibilities

• Drive daily sales actions and monitor store budget against plan.
• Analyze customer profiles, buying trends, and competitive data to influence the business.
• Coordinate and implement training programs with operations for service, brand experience and loyalty.
• Supervise key business KPIs: units per receipt, average ticket, conversion rate, etc.
• Lead and develop assigned staff according to Puma processes and standards.
• Ensure store policies and procedures are followed, including loss prevention, cash handling, and risk management.

Skills

Team leadership

Customer service

Sales KPIs

Communication

English (intermediate)

Tools

ERP system

MS Office

Job description

PUMA Group in Viña del Mar seeks an experienced retail store supervisor to drive daily operations, sales, and guest experience while leading a motivated team in alignment with Puma standards.

You will manage staff development, ensure service quality, and monitor KPIs to achieve store goals. The role requires 3–4 years in retail, ERP/MS Office proficiency, and English at least intermediate. This is a full-time on-site position with a global brand infrastructure.