Lead Change Management – Digital Transformation (LATAM)

PUMA Gruppe; Santiago; On-site; CLP 27,900,000 - 44,640,000; Full time

Job summary

PUMA Gruppe in Santiago, Chile, seeks an experienced Change Management lead to drive organizational change initiatives across LATAM related to Digital & Technology, ERP, and business transformation programs.

You will ensure user adoption, stakeholder engagement, training, and business readiness, develop change strategies, assess impacts, mitigate risks, and report on readiness and value realization.

Qualifications

• 5+ years of experience in Change Management, Organizational Development, Digital Transformation, or Project Management.
• Advanced English.
• Experience supporting digital implementations, technology projects, or similar.
• Experience in multinational or regional LATAM.
• Knowledge of Change Management methodologies (Prosci, ADKAR, Kotter, Lean Change Management).
• Business process analysis and organizational design understanding.
• Data-driven adoption and readiness measurement.

Responsibilities

• Develop and execute change strategies to transition to new processes and tech.
• Assess change impacts across functions, countries, and units.
• Identify risks and mitigations to support adoption.
• Analyze business process, organization, system, and role impacts.
• Establish readiness metrics to measure success.
• Identify and manage key stakeholders at all levels.
• Develop and execute multi-channel communication plans.
• Ensure end-user preparedness prior to go-live.
• Define change KPIs and dashboards.
• Prepare executive reports on readiness, adoption, and stakeholders.

Skills

Change management

Business process analysis

Data-driven adoption

LATAM experience

Digital transformation

Stakeholder engagement

Communication planning

Job description

PUMA Gruppe in Santiago, Chile, seeks an experienced Change Management lead to drive organizational change initiatives across LATAM related to Digital & Technology, ERP, and business transformation programs.

You will ensure user adoption, stakeholder engagement, training, and business readiness, develop change strategies, assess impacts, mitigate risks, and report on readiness and value realization.