Change Leader - Digital & ERP Transformation (LATAM)

PUMA SERVICIOS SPA; Chile; On-site; CLP 9,000,000 - 15,000,000; Full time

Job summary

PUMA SERVICIOS SPA is seeking a senior Change Manager to lead organizational change initiatives across LATAM for Digital & Technology, ERP, and business transformation programs.

You will drive user adoption, stakeholder engagement, and readiness activities while developing comprehensive change strategies and metrics to measure program success. Advanced English and LATAM experience are required.

Qualifications

• 5+ years of experience in Change Management, Organizational Development, Digital Transformation, or Project Management.
• Advanced English; experience supporting digital implementations, technology projects in LATAM.
• Knowledge of Change Management methodologies (Prosci, ADKAR, Kotter, Lean Change Management).

Responsibilities

• Lead organizational change initiatives across LATAM for Digital & Technology, ERP, and business transformation programs.
• Ensure user adoption, stakeholder engagement, communication, training, and business readiness activities.
• Develop and execute comprehensive change strategies enabling transitions to new processes, technologies, and ways of working.
• Assess organizational change impacts across functions, countries, and business units.
• Identify change risks, potential resistance and define mitigation actions to support successful adoption.
• Analyze business process, organizational, system, and role impacts.
• Establish change readiness and adoption metrics to measure program success.
• Identify, assess, and manage key stakeholders across all organizational levels.
• Develop and execute communication plans for transformation initiatives, coordinating campaigns using multiple channels.
• Ensure end-user preparedness prior to go-live.
• Define change management KPIs and dashboards.
• Prepare executive-level reports on change readiness, adoption, and stakeholder reporting.

Skills

Change Management

Organizational Development

Digital Transformation

Project Management

English proficiency

LATAM experience

Data-driven adoption

Tools

SAP

Prosci

ADKAR

PMP

ERP implementations

Job description

PUMA SERVICIOS SPA is seeking a senior Change Manager to lead organizational change initiatives across LATAM for Digital & Technology, ERP, and business transformation programs.

You will drive user adoption, stakeholder engagement, and readiness activities while developing comprehensive change strategies and metrics to measure program success. Advanced English and LATAM experience are required.