Change Management

PUMA Gruppe; Santiago; Presencial; CLP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

PUMA Gruppe in Santiago, Chile, seeks an experienced Change Management lead to drive organizational change initiatives across LATAM related to Digital & Technology, ERP, and business transformation programs.

You will ensure user adoption, stakeholder engagement, training, and business readiness, develop change strategies, assess impacts, mitigate risks, and report on readiness and value realization.

Formación

• 5+ years of experience in Change Management, Organizational Development, Digital Transformation, or Project Management.
• Advanced English.
• Experience supporting digital implementations, technology projects, or similar.
• Experience in multinational or regional LATAM.
• Knowledge of Change Management methodologies (Prosci, ADKAR, Kotter, Lean Change Management).
• Business process analysis and organizational design understanding.
• Data-driven adoption and readiness measurement.

Responsabilidades

• Develop and execute change strategies to transition to new processes and tech.
• Assess change impacts across functions, countries, and units.
• Identify risks and mitigations to support adoption.
• Analyze business process, organization, system, and role impacts.
• Establish readiness metrics to measure success.
• Identify and manage key stakeholders at all levels.
• Develop and execute multi-channel communication plans.
• Ensure end-user preparedness prior to go-live.
• Define change KPIs and dashboards.
• Prepare executive reports on readiness, adoption, and stakeholders.

Conocimientos

Change management

Business process analysis

Data-driven adoption

LATAM experience

Digital transformation

Stakeholder engagement

Communication planning

Descripción del empleo

Information Systems / IT / Business Solutions, Santiago, Chile

Change Management

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Responsible for leading organizational change initiatives associated with Digital & Technology, ERP, and business transformation programs across LATAM. The role ensures successful user adoption, stakeholder engagement, communication, training, and business readiness activities, minimizing resistance and maximizing the value realization of project investments.

• D evelop and execute comprehensive change strategies that enable employees and business functions to successfully transition to new processes, technologies, and ways of working.
• Assess organizational change impacts across functions, countries, and business units.
• Identify change risks, potential resistance and define mitigation actions to support successful adoption.
• Analyze business process, organizational, system, and role impacts.
• Establish change readiness and adoption metrics to measure program success.
• Identify, assess, and manage key stakeholders across all organizational levels.
• Develop and execute communication plans for transformation initiatives, coordinating campaigns using multiple channels.
• Ensure end-user preparedness prior to go-live.
• Define change management KPIs and dashboards.
• Prepare executive-level reports on change readiness, adoption, and stakeholder

Need to have:

• 5+ years of experience in Change Management, Organizational Development, Digital Transformation, or Project Management.
• Advanced English
• Experience supporting digital implementations, technology projects, or similar projects
• Experience in multinational or regional LATAM
• Knowledge of Change Management methodologies (Prosci, ADKAR, Kotter, Lean Change Management).
• Business process analysis and organizational design understanding.
• Data-driven adoption and readiness measurement.

Nice to have:

• Experience in ERP implementations, preferable SAP
• Prosci, ADKAR, PMP, Agile, or related certifications

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.