Growth-Focused Customer Success Manager

Optmyzr; Santiago; Hybride; CLP 15 000 000 - 28 000 000; Plein temps

Résumé du poste

Optmyzr is seeking a highly motivated Customer Success Associate to own a portfolio of accounts, drive adoption and renewals, and help customers successfully integrate Optmyzr into their workflows. You will engage with clients across onboarding, trainings, and ongoing check-ins, ensuring value delivery and high satisfaction.

You will collaborate with Product and Engineering to relay customer feedback and contribute to product improvements, while growing your own skill set in a fast-paced,

Qualifications

• Undergraduate degree in any discipline.
• 1–3 years of full-time work experience in a B2B SaaS company in a customer-facing role.
• Full professional proficiency in written and spoken English.
• Able to solve problems and work under pressure.
• Smart and scrappy; able to figure things out independently.
• Passionate about making customers happy and successful.

Responsabilités

• Own a set of accounts and drive product adoption, renewal, and expansion.
• Monitor account health across your portfolio, act early on churn risk to protect existing revenue, and decide on next steps to boost engagement.
• Build and maintain strong relationships with accounts through multiple channels.
• Be the voice of the customer and champion their interests internally.
• Work closely with Product and Engineering, providing clear customer feedback to guide development.
• Help customers fit Optmyzr into their workflow through onboarding, trainings, and regular check-ins.
• Keep notes, account stages, and tasks up to date after interactions.

Connaissances

English proficiency

Customer-facing

Problem solving

Self-starter

Customer success

Ownership

Adaptable

Growth mindset

Eager to learn

Team player

Formation

Undergraduate degree

Description du poste

Optmyzr is seeking a highly motivated Customer Success Associate to own a portfolio of accounts, drive adoption and renewals, and help customers successfully integrate Optmyzr into their workflows. You will engage with clients across onboarding, trainings, and ongoing check-ins, ensuring value delivery and high satisfaction.

You will collaborate with Product and Engineering to relay customer feedback and contribute to product improvements, while growing your own skill set in a fast-paced,