Customer Success Manager

Optmyzr; Santiago; On-site; CLP 15,000,000 - 28,000,000; Full time

Job summary

Optmyzr is seeking a highly motivated Customer Success Associate to own a portfolio of accounts, drive adoption and renewals, and help customers successfully integrate Optmyzr into their workflows. You will engage with clients across onboarding, trainings, and ongoing check-ins, ensuring value delivery and high satisfaction.

You will collaborate with Product and Engineering to relay customer feedback and contribute to product improvements, while growing your own skill set in a fast-paced,

Qualifications

• Undergraduate degree in any discipline.
• 1–3 years of full-time work experience in a B2B SaaS company in a customer-facing role.
• Full professional proficiency in written and spoken English.
• Able to solve problems and work under pressure.
• Smart and scrappy; able to figure things out independently.
• Passionate about making customers happy and successful.

Responsibilities

• Own a set of accounts and drive product adoption, renewal, and expansion.
• Monitor account health across your portfolio, act early on churn risk to protect existing revenue, and decide on next steps to boost engagement.
• Build and maintain strong relationships with accounts through multiple channels.
• Be the voice of the customer and champion their interests internally.
• Work closely with Product and Engineering, providing clear customer feedback to guide development.
• Help customers fit Optmyzr into their workflow through onboarding, trainings, and regular check-ins.
• Keep notes, account stages, and tasks up to date after interactions.

Skills

English proficiency

Customer-facing

Problem solving

Self-starter

Customer success

Ownership

Adaptable

Growth mindset

Eager to learn

Team player

Education

Undergraduate degree

Job description

• An undergraduate degree in any discipline.
• 1 to 3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
• Full professional proficiency in written and spoken English.
• Able to solve problems and work under pressure.
• Smart and scrappy. Able to figure things out on your own.
• Passionate about making customers happy and successful.
• Driven and quick to take ownership of your work.
• Humble. You are willing to get into the details and open to feedback.
• Adaptable and resilient. Things change quickly in a fast-paced startup, and you can keep up.
• Growth-minded. You are eager to expand your skill set and you like to learn.
• Ready to take on real responsibility and work closely with your team.
• Nice to have: Comfort with the kind of software we use day to day, such as CS platforms, support or ticketing tools, CRMs, and analytics dashboards, or similar tools from other companies. What matters most is that you pick up new software quickly.
• Nice to have: Exposure to PPC, paid search, Google Ads, digital marketing, or analytics platforms is a big plus. Our product lives in that world, so any background there gives you a head start. If you have none, you’ll learn with us.
• Nice to have: A second language such as Spanish, French, German or Portuguese given the regions we cover.

Responsibilities

• Own a set of accounts and drive product adoption, renewal, and expansion.
• Monitor account health across your portfolio, act early on churn risk to protect existing revenue, and decide on the next steps to boost engagement.
• Build and maintain strong relationships with your accounts by engaging with them meaningfully across multiple channels.
• Be the voice of the customer and champion their interests internally.
• Work closely with Product and Engineering, bringing them clear customer feedback so we build what helps your accounts.
• Help customers fit Optmyzr into their workflow and stay current with new features through onboarding sessions, trainings, and regular check-ins.
• Keep your notes, account stages, and tasks up to date after any material interaction, so the next person always has the full picture.

Why Optmyzr

Make a Real Impact
Own customer relationships end-to-end, helping global businesses succeed while seeing the direct results of your work every day.
Fast-Growing SaaS Company
Be part of a profitable, scaling B2B SaaS company where your ideas matter and your voice is heard from day one.
Work With Innovators
Collaborate with engineers, product managers, and marketers building AI-powered tools that process billions of data points for smarter decisions.
Growth & Learning
Expand your skills through hands-on customer interactions, product expertise, and exposure to cutting-edge SaaS practices.
Supportive, Fun Culture
Join a global team that values trust, respect, and initiative - while keeping things open, collaborative, and informal.