Customer Success & Implementation Lead

Loop AI; Santiago; On-site; CLP 73,126,000 - 109,689,000; Full time

Job summary

Loop AI is seeking a Customer Success Manager to guide onboarding, integrations, configuration, and adoption for US-based restaurant brands. You will work directly with customers, Product, Engineering, Sales, and Operations to ensure every implementation is smooth, every issue is solved quickly, and customers achieve value from day one.

Outstanding communication skills are essential. You will spend much of your day speaking with US-based customers and internal stakeholders, so you should have

Qualifications

• Native or near-native English communication, written and spoken.
• 2+ years in customer-facing technical roles.
• Experience managing multiple customer projects simultaneously.
• Excellent project management and organizational skills.
• Comfortable understanding APIs, integrations, troubleshooting, and technical workflows.
• Strong analytical and problem-solving abilities.
• Ability to explain technical concepts to non-technical audiences.
• Experience working with US-based customers.
• Experience using CRMs and modern SaaS tools.
• Self-motivated with ownership mentality.
• Located in Latin/South/Central America.

Responsibilities

• Own onboarding from contract signature through successful launch.
• Lead customer implementation projects, ensuring timelines and milestones are achieved.
• Coordinate integrations with POS systems and other third-party platforms.
• Configure customer accounts and validate data quality.
• Deliver onboarding sessions and customer training.
• Troubleshoot technical issues and work closely with Engineering to resolve complex problems.
• Translate technical concepts into language customers can easily understand.
• Manage multiple implementation projects simultaneously while maintaining exceptional customer communication.
• Monitor customer health and proactively identify opportunities to improve adoption.
• Document customer requirements, workflows, and implementation processes.
• Become a product expert capable of advising customers on best practices.
• Work cross-functionally with Sales, Product, Engineering, and Operations to continuously improve the customer experience.
• Maintain accurate customer records within our CRM and internal systems.

Skills

English communication

Project management

Technical proficiency

CRM tools

SaaS familiarity

Analytical skills

Customer-facing experience

US customer exposure

Mult proj management

Latin America location

Tools

APIs & integrations

JSON

Zapier

Jira

HubSpot

Salesforce

CRM platforms

Job description

Loop AI is seeking a Customer Success Manager to guide onboarding, integrations, configuration, and adoption for US-based restaurant brands. You will work directly with customers, Product, Engineering, Sales, and Operations to ensure every implementation is smooth, every issue is solved quickly, and customers achieve value from day one.

Outstanding communication skills are essential. You will spend much of your day speaking with US-based customers and internal stakeholders, so you should have