Strategic CSM for OT/IoT Cybersecurity Growth

Nozomi Networks Inc.; Santiago; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is seeking a Customer Success Manager to engage with key accounts and drive adoption, value realization, and renewal. You will be the primary contact for Critical Accounts, coordinating across teams to deliver exceptional service and measurable outcomes while building trusted partner relationships.

Ideally you bring 2+ years in customer success for technical products, strong communication, and a proactive, data-driven approach to reducing churn and expanding strategic value for

Qualifications

• 2+ years of proven experience in a customer success position supporting a technical product.
• Experience onboarding customers, driving adoption, and achieving business outcomes.
• Strong understanding of customer concerns, operational best practices, and troubleshooting.
• Experience in IT and network security (OT) is a plus.
• Excellent communication and ability to present technical reports to executives.

Responsibilities

• Develop and manage customer portfolio.
• Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
• Drive revenue growth by demonstrating successful achievement of customer guided value measures.
• Minimize customer churn through customer success plans and lifecycle management.
• Resolve customer requests and concerns with improvements to experience.
• Analyze data and trends to inform reporting and engagement strategies.
• Maintain accurate customer information for stakeholders.
• Be a reliable brand ambassador for Nozomi and its products.
• Collaborate across departments to ensure visibility and outcomes.
• Assist in product design and training materials for the department.
• Evaluate tutorials and communication infrastructure.

Skills

Customer success

Onboarding customers

Adoption

Executive communication

Data-driven analysis

Relationship management

Troubleshooting

CxO leadership

Job description

Nozomi Networks is seeking a Customer Success Manager to engage with key accounts and drive adoption, value realization, and renewal. You will be the primary contact for Critical Accounts, coordinating across teams to deliver exceptional service and measurable outcomes while building trusted partner relationships.

Ideally you bring 2+ years in customer success for technical products, strong communication, and a proactive, data-driven approach to reducing churn and expanding strategic value for