Hybrid Customer Success Partner | Growth & Renewal

Rockwell Automation; Chile; Hybrid; CLP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Mindfulness programs with Calm

Volunteer time off

Volunteer matching program

Employee Assistance Program

OnTrack wellbeing program

Online learning library

Job summary

Rockwell Automation is seeking a Customer Success Specialist to manage a portfolio of accounts, drive adoption, retention, and renewals, and collaborate with distributors to maximize value. The role emphasizes proactive health monitoring, cross-functional collaboration, and growth opportunities.

The ideal candidate will have a bilingual Spanish/English background, a related degree, and experience in customer-facing roles with CRM tools like Salesforce.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, or a related field.
• Experience in Customer Success, Account Management, Renewals, Sales Support, or customer-facing roles.
• Experience managing a portfolio of customers and driving customer engagement activities.
• Experience with CRM tools such as Salesforce.
• Fluency in Spanish and English

Responsibilities

• Manage a portfolio of assigned accounts, driving adoption, retention, expansion, and renewal activities.
• Partner with customers and Rockwell Automation Authorized Distributors to maximize customer value, improve adoption, and support business outcomes throughout the customer lifecycle.
• Build trusted relationships with customer stakeholders and key distributor contacts.
• Monitor customer health indicators, product usage, and engagement trends to proactively identify risks and growth opportunities.
• Conduct customer onboarding, health checks, business reviews, and value realization discussions.
• Support customers with inquiries related to services, pricing, subscriptions, licensing, and technical information.
• Provide budgetary quotations and service configurations according to regional requirements.
• Ensure on-time renewals and achievement of individual and team performance goals.
• Identify and support upsell, cross-sell, and expansion opportunities within existing accounts.
• Collaborate with Sales, Customer Care, Business Units, and Channel Partners to resolve customer issues and improve customer satisfaction.
• Utilize Salesforce to effectively manage customer opportunities, forecasting, and account activities.
• Analyze customer and business data to support decision-making and portfolio management.
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency.
• Communicate the value of Rockwell Automation solutions and help customers achieve measurable business outcomes.

Skills

Spanish fluency

English fluency

Customer success experience

Account management

Renewals

Sales support

Salesforce proficiency

Education

Bachelor's degree in Business, Engineering, Information Technology, or a related field

Tools

Salesforce

Job description

Rockwell Automation is seeking a Customer Success Specialist to manage a portfolio of accounts, drive adoption, retention, and renewals, and collaborate with distributors to maximize value. The role emphasizes proactive health monitoring, cross-functional collaboration, and growth opportunities.

The ideal candidate will have a bilingual Spanish/English background, a related degree, and experience in customer-facing roles with CRM tools like Salesforce.