Customer Success Architect: Mid-Market & Enterprise Growth

Terrific; Santiago; Remote; CLP 15,000,000 - 27,000,000; Full time

Job summary

Terrific is building the next generation of social commerce and is hiring a Customer Success Manager to own and scale the post-sale lifecycle. You will drive onboarding, activation, adoption, retention, and expansion, turning customers into long-term growth partners.

You will collaborate with Sales, Product, and Engineering to reduce churn, increase activation, and identify expansion opportunities, all while shaping Terrific’s customer experience strategy across mid-market and enterprise

Qualifications

• 2+ years in Customer Success, Account Management, or similar roles.
• Experience with SaaS products and customer lifecycles.
• Strong ability to manage relationships and drive outcomes.
• Experience onboarding and supporting mid-market or enterprise customers.
• High ownership and proactive mindset.

Responsibilities

• Own the customer lifecycle end-to-end: Onboarding → Activation → Adoption → Retention → Expansion.
• Drive product adoption and ongoing engagement.
• Build strong relationships with key stakeholders and monitor account health.
• Identify friction points in onboarding and usage, and guide customers to best practices.
• Collaborate with Sales on renewals and account growth.
• Provide structured feedback to Product and Engineering and help scale playbooks and dashboards.

Skills

Customer Success

Account Management

SaaS

Relationship Management

Tools

HubSpot

Gainsight

Intercom

Job description

Terrific is building the next generation of social commerce and is hiring a Customer Success Manager to own and scale the post-sale lifecycle. You will drive onboarding, activation, adoption, retention, and expansion, turning customers into long-term growth partners.

You will collaborate with Sales, Product, and Engineering to reduce churn, increase activation, and identify expansion opportunities, all while shaping Terrific’s customer experience strategy across mid-market and enterprise