Enterprise Customer Success Leader — AI-Driven Ops

PagerDuty

Santiago

Hybrid

CLP 88,409,000 - 127,701,000

Full time

22 hours ago

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Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & Hibernation"

Paid parental leave: 22 weeks for Preg

Paid volunteer time off: 20 hours per,

Mental wellness programs

Job summary

PagerDuty is seeking an Enterprise Customer Success Manager to partner with sales, product, and services teams, serving as a trusted advisor to enterprise customers in a complex, B2B SaaS environment. You will drive executive relationships and guide digital transformation journeys while promoting product adoption and realizing business value.

The role involves cross-functional collaboration, post-sales leadership, and proactive risk management to ensure renewal and expansion.

Qualifications

5+ years in a dynamic B2B SaaS customer-facing role.
Strong consulting skills and ability to influence senior stakeholders.
Proven ability to drive conversations at C-level and handle objections.
Experience building ROI models and forecasting renewal/expansion value.
Advanced written and verbal English communication skills.

Responsibilities

Build executive-level trusted advisor relationships with customers' IT, Engineering, and Support teams.
Demonstrate PagerDuty product knowledge and guide customers on adoption and value realization.
Develop adoption plans with current and target states and timelines; identify risks and mitigation.
Highlight business value, ROI, and opportunities to expand services.
Lead cross-functional post-sales teams to deliver seamless customer experiences and strategic reviews.