ERP MICROSOFT DYNAMICS - AMS LEAD

Equans Group; Providencia; On-site; CLP 45,000,000 - 65,000,000; Full time

Job summary

EQUANS Chile is seeking an ERP Microsoft Dynamics - AMS Lead to join our SLS / Global IT organization and drive the ERP AMS. You will lead ERP Application Management Services, coordinate internal and external teams, manage incidents, changes, and improvements, and align ERP services with business priorities across international stakeholders.

Ideal candidates will have ERP AMS leadership experience, strong ITIL understanding, and excellent communication skills to drive service quality in a

Qualifications

• Experience in AMS, application support or ERP service delivery.
• Experience leading or coordinating ERP support teams or external providers.
• Strong understanding of ERP environments, ideally Microsoft Dynamics 365.
• Experience with incident, problem, change, and service management processes.
• Knowledge of ITIL-based service management practices (SLAs, KPIs, backlog, continuous improvement).
• Ability to coordinate business, functional, and technical stakeholders in an international environment.
• Strong communication, problem-solving, prioritization, and leadership skills.
• Experience working in multicultural and global organizations.
• English proficiency for interaction with international stakeholders.

Responsibilities

• Lead and coordinate ERP AMS activities.
• Ensure the stability, availability, and performance of ERP applications.
• Manage incidents, service requests, problems, and application changes according to priorities and service levels.
• Coordinate internal functional and technical teams as well as external service providers.
• Monitor service performance, SLAs, KPIs, incidents, backlog, and continuous improvement actions.
• Act as a key escalation point for critical ERP incidents and operational issues.
• Work closely with business stakeholders to understand priorities and ensure alignment between business needs and ERP services.
• Support ERP evolutions, upgrades, integrations, releases, and transformation initiatives.
• Drive root-cause analysis and initiatives aimed at reducing recurring incidents.
• Ensure appropriate documentation, knowledge transfer, governance, and application support processes.
• Contribute to the continuous improvement of the ERP AMS operating model.

Skills

ERP AMS leadership

Leadership

Communication skills

Problem solving

Stakeholder coordination

English proficiency

Tools

Microsoft Dynamics 365

ITIL practices

Job description

EQUANS Chile (EQCL) We are looking for an ERP MICROSOFT DYNAMICS - AMS LEAD to join our SLS / Global IT organization and take a key role in ensuring the stability, performance, and continuous improvement of our ERP application landscape. In this position, you will lead ERP Application Management Services (AMS), coordinating support activities, managing priorities and incidents, and working closely with business stakeholders, technical teams, functional experts, and external partners.

Key Responsibilities

• Lead and coordinate ERP Application Management Services (AMS) activities.
• Ensure the stability, availability, and performance of ERP applications.
• Manage incidents, service requests, problems, and application changes according to agreed priorities and service levels.
• Coordinate internal functional and technical teams as well as external service providers.
• Monitor service performance, SLAs, KPIs, incidents, backlog, and continuous improvement actions.
• Act as a key escalation point for critical ERP incidents and operational issues.
• Work closely with business stakeholders to understand priorities and ensure alignment between business needs and ERP services.
• Support ERP evolutions, upgrades, integrations, releases, and transformation initiatives.
• Drive root-cause analysis and initiatives aimed at reducing recurring incidents.
• Ensure appropriate documentation, knowledge transfer, governance, and application support processes.
• Contribute to the continuous improvement of the ERP AMS operating model.

Profile & Qualifications

• Relevant experience in ERP Application Management Services (AMS), application support, or ERP service delivery.
• Previous experience leading or coordinating ERP support teams and/or external providers.
• Strong understanding of ERP environments, ideally including Microsoft Dynamics 365.
• Experience with incident, problem, change, and service management processes.
• Good understanding of ITIL-based service management practices.Experience working with SLAs, KPIs, service reviews, backlog management, and continuous improvement.
• Ability to coordinate business, functional, and technical stakeholders in an international environment.
• Strong communication, problem-solving, prioritization, and leadership skills.
• Comfortable working in a multicultural and global organization.
• English proficiency required for interaction with international stakeholders.

What we are looking for

Beyond technical expertise, we are looking for someone who can take ownership of ERP application services, establish effective governance, coordinate multiple stakeholders, and continuously improve service quality. If you have experience leading ERP AMS operations and enjoy working at the intersection of business, technology, and service management, we would like to hear from you.

Diversity makes us stronger. We are an equal opportunity employer committed to fostering a workplace where everyone is included, treated fairly, and respected. All qualified applicants will be considered for employment without regard to race, color, sex, nationality, marital status, political opinion, age, religion, education, disability, sexual orientation, gender identity, or socioeconomic status.

We invite you to become part of EQUANS Chile!