Dynamics 365 ERP AMS Lead — Global IT & Service Delivery

Equans Group; Providencia; Presencial; CLP 45.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

EQUANS Chile is seeking an ERP Microsoft Dynamics - AMS Lead to join our SLS / Global IT organization and drive the ERP AMS. You will lead ERP Application Management Services, coordinate internal and external teams, manage incidents, changes, and improvements, and align ERP services with business priorities across international stakeholders.

Ideal candidates will have ERP AMS leadership experience, strong ITIL understanding, and excellent communication skills to drive service quality in a

Formación

• Experience in AMS, application support or ERP service delivery.
• Experience leading or coordinating ERP support teams or external providers.
• Strong understanding of ERP environments, ideally Microsoft Dynamics 365.
• Experience with incident, problem, change, and service management processes.
• Knowledge of ITIL-based service management practices (SLAs, KPIs, backlog, continuous improvement).
• Ability to coordinate business, functional, and technical stakeholders in an international environment.
• Strong communication, problem-solving, prioritization, and leadership skills.
• Experience working in multicultural and global organizations.
• English proficiency for interaction with international stakeholders.

Responsabilidades

• Lead and coordinate ERP AMS activities.
• Ensure the stability, availability, and performance of ERP applications.
• Manage incidents, service requests, problems, and application changes according to priorities and service levels.
• Coordinate internal functional and technical teams as well as external service providers.
• Monitor service performance, SLAs, KPIs, incidents, backlog, and continuous improvement actions.
• Act as a key escalation point for critical ERP incidents and operational issues.
• Work closely with business stakeholders to understand priorities and ensure alignment between business needs and ERP services.
• Support ERP evolutions, upgrades, integrations, releases, and transformation initiatives.
• Drive root-cause analysis and initiatives aimed at reducing recurring incidents.
• Ensure appropriate documentation, knowledge transfer, governance, and application support processes.
• Contribute to the continuous improvement of the ERP AMS operating model.

Conocimientos

ERP AMS leadership

Leadership

Communication skills

Problem solving

Stakeholder coordination

English proficiency

Herramientas

Microsoft Dynamics 365

ITIL practices

Descripción del empleo

EQUANS Chile is seeking an ERP Microsoft Dynamics - AMS Lead to join our SLS / Global IT organization and drive the ERP AMS. You will lead ERP Application Management Services, coordinate internal and external teams, manage incidents, changes, and improvements, and align ERP services with business priorities across international stakeholders.

Ideal candidates will have ERP AMS leadership experience, strong ITIL understanding, and excellent communication skills to drive service quality in a