Customer Operations Analyst

The Clorox Company; Chile; Híbrido; CLP 40.000.000 - 68.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

401(k) program

Health benefits

Flexible work environment

Learning and growth

Half-day Fridays

Descripción de la vacante

The Clorox Company is seeking a Customer Operations Analyst in Chile to manage the Order Management process and balance service levels with operational efficiency. You will maintain clear communication with internal and external customers, ensuring execution aligns with business and financial goals.

You will drive continuous improvement, identify opportunities, optimize processes, and support the Order-to-Cash flow with accurate information to boost business performance and customer experience.

Formación

• Bachelor's degree in Industrial, Commercial, Logistics or related fields.
• 4+ years of experience in Supply Chain, Logistics, Customer Operations, Demand Planning or related areas in fast-moving consumer goods.
• Experience in Retail and/or consumer goods (CPG/FMCG) end-to-end processes.
• Experience in Order-to-Cash processes and B2B customer service.
• Experience analyzing logistics and commercial KPIs (OTIF, Fill Rate, Perfect Order, etc.).
• Strong analytical skills, advanced Excel and Power BI.
• Experience leading teams or coordinating processes.
• Excellent communication, results-oriented, able to work under pressure.

Responsabilidades

• Lead and supervise Order Management Specialists, ensuring data quality and consistency across the Order-to-Cash process.
• Ensure an efficient supply chain by collaborating with Supply Chain, Sales, and Finance.
• Identify and implement operational improvements and automation to optimize processes and reduce costs.
• Monitor the full customer logistics cycle and identify efficiency opportunities via KPIs.
• Provide operational support to the Customer Service Lead when needed.

Conocimientos

Analytical skills

Excel

Power BI

Team leadership

Educación

Industrial/Commercial/Logistics engineering background

Descripción del empleo

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

Si te apasiona mejorar procesos, trabajar con equipos multidisciplinarios y ser un pilar clave en la cadena Order to Cash, esta oportunidad es para ti. Como Customer Operations Analyst, serás responsable de administrar y controlar el proceso de Order Management, asegurando un equilibrio óptimo entre nivel de servicio y eficiencia operacional. Tu rol será clave para mantener una comunicación fluida con clientes internos y externos, garantizando una ejecución alineada con los objetivos comerciales y financieros de la compañía. Buscamos una persona con mentalidad de Mejora Continua, capaz de identificar oportunidades, optimizar procesos, reducir costos y elevar la calidad del servicio. Además, liderarás la consistencia y precisión de la información que soporta el flujo Order to Cash, contribuyendo directamente al rendimiento del negocio y a la excelencia en la experiencia del cliente.

In this role, you will:

• Liderar y supervisar al equipo de Order Management Specialists, garantizando la calidad y consistencia de la información del proceso Order-to-Cash.
• Asegurar una cadena de suministro eficiente, colaborando con áreas clave como Supply Chain, Ventas y Finanzas.
• Identificar e implementar mejoras operativas y automatizaciones que optimicen procesos y reduzcan costos.
• Monitorear el ciclo logístico completo de los clientes, identificando oportunidades de eficiencia mediante KPIs clave.
• Actuar como soporte operativo del Customer Service Lead cuando sea requerido.

What we look for:

• Profesionales en Ingeniería Industrial, Comercial, Logística o carreras afines.
• +4 años de experiencia en Supply Chain, Logística, Customer Operations, Demand Planning o áreas afines en industrias de consumo masivo.
• Experiencia previa en entornos de Retail y/o consumo masivo (CPG/FMCG), gestionando procesos end-to-end, trabajando con áreas comerciales y logísticas.
• Experiencia en procesos Order-to-Cash y atención a clientes B2B.
• Experiencia en análisis e interpretación de KPIs logísticos y comerciales (OTIF, Fill Rate, Perfect Order, etc.).
• Fuertes habilidades analíticas, nivel avanzado de Excel y Power BI.
• Experiencia liderando equipos o coordinando procesos.
• Excelentes habilidades de comunicación, orientación a resultados y capacidad de trabajo bajo presión.

Benefits we offer to help you be well and thrive:

• Competitive compensation
• Generous 401(k) program in the US and similar programs in international
• Health benefits and programs that support both your physical and mental well-being
• Flexible work environment, depending on your role
• Meaningful opportunities to keep learning and growing
• Half-day Fridays, depending on your location

Our commitment to diversity, inclusion, and equal employment opportunity.

We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.

We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world. This is the place where doing the right thing matters. Doing the right thing is the compass that guides every decision we make—and we’re proud to globally recognized and awarded for our continuous corporate responsibility efforts.

Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.

Our commitment to diversity, inclusion, and equal employment opportunity. We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here. The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more to Know Your Rights. Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at [e-mail]. Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.