Support Engineer, 80–100%

Jobtailor; Fehraltorf; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated IT Service Desk professional in Switzerland to log, triage, and resolve first-line incidents and to support onsite at customer sites. You will work in a shift schedule Mon–Fri 07:00–18:00, providing timely updates to users by phone and email.

We value a strong service mindset, resilience, and flexibility, with fluency in German and good English. A complete apprenticeship in IT or equivalent experience is essential, along with a valid Category B driver’s license.

Qualifikationen

• Completed apprenticeship as an IT specialist (Informatiker EFZ) or equivalent professional experience
• Professional experience in 1st- and 2nd-level support, ideally at an IT service provider
• Broad IT knowledge, especially in the Microsoft systems environment
• Confident working knowledge of Windows OS, MS Office, MS 365
• Experience with Windows Server, Active Directory, Exchange Server, Citrix and networking
• Native German speaker with good English skills
• Service-oriented mindset, resilience, and flexibility
• Category B driver’s license required

Aufgaben

• Log, qualify and triage incoming tickets
• Independently handle 1st-level incidents
• Escalate complex issues to Systems Engineers and follow up
• Perform standard changes within Service Desk & Onsite Support
• Maintain user and computer accounts, access rights and applications
• Inform users of progress by phone and email
• Provide on-site support days and handle short-notice assignments
• Serve as the first contact in the Service Desk in a shift schedule (Mon–Fri, 07:00–18:00)

Kenntnisse

1st-Level Incident Management

Customer Service Orientation

Self-Organization

Resilience

Flexibility

Responsibility

German native speaker

Good English skills

Ausbildung

IT Specialist Apprenticeship (Informatiker EFZ)

Tools

Windows Server

Active Directory

Exchange Server

Citrix

Networking

Microsoft Office

Microsoft 365

Jobbeschreibung

• Log, qualify and triage incoming tickets
• Independently handle incidents within 1st-level incident management
• Escalate more complex issues to Systems Engineers and act as the contact person to follow up on the case
• Perform standard changes within the responsibilities of the Service Desk & Onsite Support team
• Maintain and manage user and computer accounts, access rights and applications
• Inform users of progress by phone and email
• Provide on-site support days and handle short-notice ad-hoc assignments at customer sites
• Serve as the first point of contact in the Service Desk in a shift schedule, Monday to Friday, 07:00–18:00

Requirements

• Completed apprenticeship as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer
• Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support, ideally at an IT service provider
• Broad IT knowledge, especially in the Microsoft systems environment
• Confident working knowledge of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software
• Experience with Windows Server and its roles/features, Active Directory, Exchange Server, Citrix and networking
• Native German speaker
• Good English skills
• Enjoy direct customer contact and have a strong service-oriented mindset
• High resilience and flexibility
• Strong self-organization skills
• Sense of responsibility and reliability
• Category B driver's license required

Core Competencies

Demonstrates expertise in 1st- and 2nd-level support, with a strong focus on customer service and incident management. Proficient in Microsoft systems, including Windows operating systems and Active Directory, while maintaining user accounts and access rights.

Highest-signal resume keywords

• 1st-Level Incident Management
• Windows Operating Systems
• Active Directory
• Customer Service Orientation
• Microsoft 365

ATS Optimization Keywords

Hard Skills

• 1st-Level Support
• 2nd-Level Support
• Windows Server
• Exchange Server
• Citrix
• Networking
• Microsoft Office
• Incident Management
• User Account Management
• Standard Software

Soft Skills

• Service-Oriented Mindset
• Self-Organization
• Resilience
• Flexibility
• Responsibility

Certifications & Qualifications

• IT Specialist Apprenticeship (Informatiker EFZ)
• Category B Driver's License

Industry Keywords

• IT Service Provider
• Service Desk
• Onsite Support
• Ticket Management
• Customer Contact