IT Support Trainee

Kummler+Matter AG; Bülach; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Kummler+Matter AG in the Zürich region seeks an IT Helpdesk Specialist to provide first-level support for hardware, software, user access and peripherals. You will handle incidents via ticketing, phone or email and document actions clearly.

Responsibilities include diagnosing Windows environments and Office 365 issues, onboarding/offboarding users, installing workstations and devices, and escalating complex cases. German is mandatory; English or French knowledge is a plus.

Qualifikationen

• First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship).
• Good understanding of Windows operating systems, MS Office / M365 and basic networking concepts.
• German mandatory and English or French knowledge.
• Degree in Information Technology, Computer Science or a related field.

Aufgaben

• Act as first-level support for IT-related requests (hardware, software, user access, peripherals).
• Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email.
• Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity.
• Perform user onboarding and offboarding (account setup, equipment preparation, access rights).
• Install, configure and maintain workstations, laptops, printers and mobile devices.
• Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up.
• Maintain clear and accurate documentation and knowledge base entries.

Kenntnisse

Service orientation

Communication skills

Solution-oriented

Ausbildung

Degree in IT or CS

Tools

Windows OS

MS Office / M365

Ticketing system

Jobbeschreibung

• Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
• Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
• Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
• Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
• Install, configure and maintain workstations, laptops, printers and mobile devices
• Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
• Maintain clear and accurate documentation and knowledge base entries

Tasks & Responsibilities

• Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
• Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
• Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
• Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
• Install, configure and maintain workstations, laptops, printers and mobile devices
• Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
• Maintain clear and accurate documentation and knowledge base entries

Skills

• Strong service orientation and good communication skills
• Structured, reliable and solution-oriented working style
• Interest in working in an international environment and willingness to learn

Profile

• First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
• Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
• German mandatory and English or French
• Degree in Information Technology, Computer Science or a related field