IT Supporter – Junior System Engineer

Jobtailor; Bern; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor in Bern seeks an IT Support Specialist to provide 1st/2nd line assistance, analyze issues, and install/maintain client devices. You will help operate Windows Servers, Microsoft 365, and network components while ensuring proper documentation and ongoing process improvements.

With vocational IT training and experience in service desks or system administration, you’ll collaborate on infrastructure projects and support migrations, aiming toward System Engineering.

Qualifikationen

• Completed vocational training in IT (e.g., Informatiker EFZ, ICT-Fachmann EFZ) or a comparable qualification.
• Professional experience in IT support, service desk, or system administration.
• Good knowledge of the Microsoft ecosystem, particularly Windows, Microsoft 365, and Active Directory.
• Basic understanding of networking, servers, clients, IT security, virtualization, etc.
• Enjoy explaining technical topics in an understandable way.
• Interest in further professional development toward System Engineering.

Aufgaben

• Provide 1st and 2nd level support to end users.
• Analyze technical issues and implement pragmatic solutions.
• Install, configure, and maintain clients, peripheral devices, and mobile endpoints.
• Assist in operations of Windows Servers, Microsoft 365, and network components.
• Manage user accounts, permissions, and Group Policies.
• Document IT issues and resolutions for sustainability.
• Contribute to infrastructure projects and IT process improvements.
• Support migrations, rollouts, and system adjustments.
• Process support requests via a ticketing system.

Kenntnisse

IT Support

Microsoft 365

Active Directory

Windows Server

Networking

IT Security

Virtualization

Group Policies

Ticketing System

Communication

Ausbildung

Vocational Training in IT

Tools

Ticketing System

Virtualization Platforms

Jobbeschreibung

• You provide support to end users in 1st and 2nd level support
• You analyze technical issues and find pragmatic solutions
• You install, configure, and maintain clients, peripheral devices, and mobile endpoints
• You assist in the operation of Windows Servers, Microsoft 365, and network components
• You help manage user accounts, permissions, and Group Policies
• You ensure IT issues are properly documented and resolved in a sustainable manner
• You take part in smaller infrastructure projects
• You support migrations, rollouts, and system adjustments
• You process support requests in a structured manner via a ticketing system
• You monitor systems, identify anomalies, and initiate appropriate measures
• You contribute to the further development of internal IT processes
• You will progressively develop toward System Engineering responsibilities

Requirements

• Completed vocational training in IT (e.g., Informatiker EFZ, ICT-Fachmann EFZ) or a comparable qualification
• Professional experience in IT support, service desk, or system administration
• Good knowledge of the Microsoft ecosystem, particularly Windows, Microsoft 365, and Active Directory
• Basic understanding of networking, servers, clients, IT security, virtualization, etc.
• Enjoy explaining technical topics in an understandable way
• Interest in further professional development toward System Engineering

Core Competencies

Demonstrates expertise in IT support and system administration, with a strong focus on the Microsoft ecosystem, including Windows, Microsoft 365, and Active Directory. Capable of managing user accounts, permissions, and Group Policies while contributing to infrastructure projects and process improvements.

Highest-signal resume keywords

• IT Support
• Microsoft 365
• Windows Server Administration
• Active Directory Management
• Networking Fundamentals

ATS Optimization Keywords

Hard Skills

• IT Support
• System Administration
• Windows Server
• Microsoft 365
• Active Directory
• Networking
• IT Security
• Virtualization
• Ticketing System
• Group Policies

Soft Skills

• Problem Solving
• Communication
• Technical Explanation
• Collaboration
• Adaptability

Certifications & Qualifications

• Vocational Training in IT

Industry Keywords

• Service Desk
• End User Support
• Infrastructure Projects
• System Engineering
• IT Processes