System Engineer, Customer Services

Jobtailor; Gerlafingen; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an IT support specialist to join our team in Switzerland. You will provide 1st to 3rd level support by phone, remote access or ticketing system, and deliver fast, sustainable solutions.

You will troubleshoot hardware, software, networks and printers, monitor performance, and maintain clear, friendly communication with customers. Fluency in German and English is required; French is a plus. A B-class license and strong teamwork complete the profile.

Qualifikationen

• Completed IT apprenticeship
• Several years of experience in an IT service environment
• Excellent knowledge of Microsoft server/client applications and Windows/macOS/Linux
• Experience with networks, hardware and common applications
• Ability to explain IT concepts clearly to customers
• Fluent in German and English; French is a plus
• Driver's license category B
• Resilience, team spirit and ability to handle multiple requests simultaneously

Aufgaben

• 1st, 2nd & 3rd level support via phone, remote or ticketing system
• Troubleshooting hardware, software, networks and printers
• Monitoring and performance to prevent disruptions
• Direct customer contact with clear, friendly communication
• Maintain service quality and meet SLAs
• Documentation and knowledge transfer for team and customers
• Collaborate openly with the team

Kenntnisse

IT service experience

Customer communication

Multi-OS knowledge

Networks & hardware basics

German language

English language

Ausbildung

Completed IT apprenticeship

Tools

Microsoft server applications

Windows

macOS

Linux

Networking hardware

Jobbeschreibung

Responsibilities

• 1st, 2nd & 3rd level support – You handle requests by phone, remote connection or ticketing system and deliver fast, sustainable solutions.
• Troubleshooting – Hardware, software, network or printers: you identify the fault and get the system back in sync.
• Monitoring & performance – You detect disruptions early and keep our customers’ environments running before issues become critical.
• Customer contact – your solo: clear, friendly communication directly with our customers and users.
• Service quality & SLAs – your beat is reliability: you deliver on your promises and provide top-quality service.
• Documentation & knowledge transfer – what you play stays in the songbook: you document solutions for the team, customers and long-term use.
• Band spirit – collaboration, open communication and mutual respect are our backstage pass.

Requirements

• Completed IT apprenticeship
• Several years of experience in an IT service environment (system house, service provider) required
• Very good knowledge of Microsoft server/client applications as well as Windows, macOS or Linux
• Experience with networks, hardware and common applications
• Enjoy direct customer contact and the ability to explain complex IT clearly
• Language skills: German and English fluent; French is a plus
• Driving license category B
• Resilience, team spirit and the ability to handle multiple customer requests simultaneously