Remote Strategic CSM – Scaled Accounts & Growth

Matrix42 AG

Rothenburg

Hybrid

CHF 120,000 - 160,000

Full time

3 days ago

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Job summary

Matrix42 AG is seeking a Customer Success Manager for scaled accounts to help customers achieve measurable business outcomes, drive retention, and grow revenue across a portfolio of 100–150 named customers. You will combine personal engagement with scalable CS programs and own renewals, adoption, and expansion.

This role requires strong collaboration with Sales, Delivery, and Partners, with a focus on health signals, CRM data, and renewal workflows.

Qualifications

3+ years in Customer Success, Account Management or similar in SaaS/enterprise software.
Structured, proactive, able to manage many customers and renewals.
Commercial judgement with evidence of improving outcomes or growth.
Ability to connect software adoption with business value; strong communication with decision-makers.
CRM/data-driven prioritization, risk forecasting, and cross-functional collaboration.
Fluency in English and Swiss German.

Responsibilities

Own a portfolio of 100–150 named customers with renewals, adoption and growth.
Coordinate onboarding handovers with Sales, delivery teams, and partners.
Combine targeted conversations with webinars, adoption campaigns and playbooks.
Use customer data and health signals to improve health scoring and portfolio visibility.
Work with Support and Professional Services to clear barriers to value.